Redibor Rules and Regulations

For everyone

• Be honest and respectful with every client, every time.
• Redibor is only the platform that connects you to clients online. Do not mislead clients about a property, a price or a document.

Agent subscribers

• You are in full charge of your own business and your own clients. Redibor only connects you to clients searching online.
• Every property, its information and its documents must be correct and up to date before it can be verified, and must stay up to date.
• When a property is sold, rented or taken through a joint venture deal, whether the deal was through Redibor or not, take it down or mark it Sold, Rented or Gone straight away, so clients are not misled.
• Redibor sends an automatic check every Monday and Thursday at 6:00 am. Every listing must be confirmed up to date (Menu → Confirm My Listings) when the check arrives. Ignoring it, and then receiving a client complaint about an outdated listing, counts against you.

Agent partners

• The same rules on accurate, up-to-date information and documents apply to every property you upload.
• When a property is sold, rented or taken through a joint venture deal, through Redibor or not, tell Redibor straight away so it is taken down or marked Sold, Rented or Gone.
• Redibor sends an automatic check every Monday and Thursday at 6:00 am. Every listing must be confirmed up to date (Menu → Confirm My Listings) when it arrives. Ignoring it, and then receiving a client complaint about an outdated listing, counts against you.
• Redibor does not charge clients an inspection fee. Handle every enquiry and every inspection with care, because client complaints count against you.

Affiliate marketers

• Speak to clients politely and truthfully at all times. Bad manners towards a client will be treated as a complaint.
• Do not share the amounts you earn per property publicly.

Client complaints and what happens

• Clients can rate you (stars and a green or red sign) and can report you. Redibor reviews every complaint before any action is taken.
• 1st complaint upheld: a serious warning.
• 2nd complaint upheld: a second serious warning.
• 3rd complaint upheld: you are blocked from Redibor, and every property you listed is taken out of public view automatically.
• The clients whose complaints were upheld are told that a warning was sent, and told when a person has been blocked.
• The same steps apply to affiliate marketers.